Definition

a. "You"/"Client" means the Person/Persons in whose name or on whose behalf the booking is made

b. "We"/"Us"/"Company" means SVR HOLIDAYS. (svrtravelsindia.com)

c. "Independent Contractors" means Hotelier/Hotel owner, Owner of any airlines or shipping company or Railway, Ferryboat owner/Operator, Coach owner/Operator, or any other person or organization who has been selected by the company to render services to the client.

d. "Tour Cost" means the amount mentioned in the Total Tour Cost packages or online

1. If husband, wife and children are travelling together as a family, husband's card is acceptable.
2. In case of immediate family/ blood relations, e.g. father can pay for the children, mother can pay for the children. However, the person paying/cardholder should also be among the travelers.

ONLINE CONTENT

All information given in the website is based on the information available at the time of publication. The company reserves the right to change any information before or after your booking the tour due to any events beyond our control. In case we are aware of any changes sufficiently in advance, we will notify you at the time of booking, otherwise our Tour Manager (if applicable) or Local representative will inform you of the changes.

MEALS AND SPECIAL REQUESTS

• The menus are pre-set menus provided for meals on the tour (if applicable).
• Company cannot provide a special meal, nor does it guarantee a special diet to the client.
• The Company reserve the right to change the meal arrangement if circumstances make it necessary to do so.
• In the event that the client misses any meal including breakfast offered to him, for what-so-ever reasons, no claim/ refunds lies against any meal so missed
• Special requests for room allocation, diet consideration on tour / cruise / flight etc. must be made in writing at the time of booking, but all such requests shall be subject to availability.
• The Company will not be held liable for claims of damages or consequential loss if the company is unable to process such requests for want of availability.

THE HOLIDAY PRICE INCLUDES AND EXCLUDES

• All services will be as per those confirmed and paid for as per the Invoices and Service Vouchers. If you avail any service which is not included in the Holiday package or get yourself upgraded then the payment for the same will have to be cleared by you directly. Please note that, porterage, tips, gratuities, room service, laundry, excess baggage charge, a la carte meals, alcoholic beverages and soft drinks, paid toilets etc are not included unless specifically mentioned as included.

HOTELS

• You will be out sightseeing most of the time and hence we have taken care to select hotels which are convenient and comfortable. Hence sometimes they may be located away from the city centre. Most of the rooms have private bath or shower. The hotels will either be those shown in the itinerary or of the same category based on the availability.
• General check in time is usually 1400/1500 hours and check out time is usually 1100/1200 hours; early check-in and late check-out is subject to availability unless pre-paid and booked in advance. The guest will have to abide by the check in /check out time of the hotel as per there policy.(Actull checkin/checkout time mentioned in Hotel voucher)
• Requests for double rooms will be subject to availability and in cases when a double is not available, we will provide you with a twin room. The size of the hotel rooms may vary across different hotels and since some hotel rooms are comparatively smaller, we would recommend only 3 persons in one room for your own comfort. Triple sharing rooms are usually no larger than twin rooms and the third bed is often a Rollway Cot/ Mattresses put in a twin room for the night.
• All baggage and personal effects are at all times and under all circumstances your responsibility. We will not be responsible or liable in case of loss of such items from the hotel premises / coach / Cruise / Airport / Railway / during travel or place of visit etc.
• Some hotels offer the facility of safe deposit lockers, which can be availed of by you at your own cost and risk. The company will not be liable for any loss/theft from the same.
• Any damages caused to the hotel rooms / Coach / Railway / place of visit etc. during your stay/tour/visit, shall be borne and payable by you, and the company will not be liable for the same.
• Company is not liable if there is sudden disruption/disorder of telephone, internet services, and other amenities while staying at the hotels. The company will also be not responsible for the facilities provided or not provided in the room/bathroom/hotel premises etc. by the Hotel or its staff. The company will not be responsible for any rude or unprofessional behavior of hotel staff.
• Facilities like mini bar, pay television channels, telephone etc are not complimentary and these facilities if used by the client have to be paid for by the client directly to the Hotel and such charges are not included in the tour cost.
• The Company is not liable for any changes made directly by the hotel and will not be liable for any compensation due to such change.

AIRLINE AND BAGGAGE

• The Company shall, in no circumstances whatsoever be liable to the client or any person travelling with him for Loss howsoever caused including but not limited to loss of Baggage by the Airline, Failure to provide meal of the clients choice by the Airline, Overbooking of seats by the Airline, Failure on the part of Airline to accommodate client despite having confirmed tickets, Meals offered by the airline/Quality of meal, Flight delay, if the client misses the flight, Changes of flight schedule/ routing/airline mentioned at the time of booking. In this condition the expression howsoever cause' includes willful negligence on the part of any person.
• If in the event that the client is booked on a particular Airline on a particular date and due to certain reasons beyond the control of the Company, the client is not allowed to board the flight, the client shall not hold the Company responsible for the same and no claim whatsoever can be made by the client against the Company.
• Airport taxes / Airport Development Fee as applicable to be paid over & above the Tour Cost should there be a rise post issuance of tickets. All the booking / cancellation / change of the airline ticket and the travel on such airline ticket will be subject to the terms and conditions of respective Airlines and the same may be provided to the client by the company upon request, if available.
• Client travelling by air will be subject to the airline restrictions / limitations on baggage weight / size / number from time to time. General airline restriction is as per the airline baggage policy could vary from airline to airline and from destination to destination.
• For flights where baggage is not included, an additional charge could be applicable. Please check with your airlines staff for correct details. You are also requested to please check the updated baggage rules of the individual airlines, with whom the ticket is booked.
• The Company is not liable, in any manner, if you are unable to carry any baggage or if you have to pay any extra-charges due to restrictions imposed by the airline. You shall be liable to pay all such charges directly to the airline.
• Porterage is not included in the tour price.
• Due to limited space for luggage in the coach / railway, we recommend that you carry one single suitcase per person of a convenient size preferably with wheels for sake of convenience.
• All baggage and personal effects are at all times and in all circumstances the responsibility of the Client. If you misplace or lose any moveable property the company will not be in any way responsible and / or liable. Due to theft or loss of baggage, tour participant can lodge a complaint with the local authorities on his/her sole discretion, cost, risk and consequences.
• The Company shall not assist you and / or lodge a complaint with the authorities.

TIPPING

• Tipping is customary (unless otherwise stated in the inclusions) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc). Your Sales advisor will guide you in this regard.
• Tip in most of the cases are not included in the package cost.

ITINERARY CHANGES

• The company may often operate more than one coach per departure date where clients are clubbed into a group. The Company may operate more than one group per departure or club 2 groups in one departure due to operational reasons. For the comfort and convenience of our passengers, we will sometimes reverse the direction, or slightly amend the itinerary including the flight routing. The same will be advised to you prior to start of the tour or on tour.
• The itinerary may be modified based on various factors like maintenance of historical monuments, museums, major events like sports conventions, religious festivals, etc. A detour may be taken to reach sightseeing places due to traffic conditions; road blocks and that may vary the course of itinerary.
• The Company reserves the right to change the departure date or cancel a departure due to unforeseen reasons and will not take any responsibility for any ticket of the client which they may have purchased in advance for sector within India or abroad.
• Individuals are responsible for the adherence of time at all stages of the tour. In the event that a client misses on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund of the same.
• The company shall not accept any liability or responsibility for any damages, loss, baggage loss, injury, accident, death, breakdown, or irregularity, which may occur in carrying out the tour arrangement, weather conditions, strikes, war, quarantine and any other cause whatsoever and all such loss or expense must be borne by the passengers.
• We reserve the right to claim any additional expenses incurred due to delay or changes in schedules of train, aero plane, bus, ship or other services. We further reserve the right to amend, alter, vary or withdraw any particular departure; excursions advertised or substitute a hotel of similar category if deemed necessary. For the convenience of our clients we will sometimes amend / alter the itinerary, however all services will remain the same.
• Major road works may necessitate route changes in the itineraries, Indian restaurants may close due to management changes, Tours or any sightseeing, any/all of these may cause us to make changes in the itineraries. Where we know of these sufficiently in advance we will notify you, otherwise our Tour Managers (if applicable) or Local Representative will inform you of the changes on the spot.

LOSS/DAMAGE

• The Company is not responsible for any loss or damage to personal belongings during the stay in the hotel or while travelling in the coach/ railway.

COACH/SITTING FOR INTERNATIONAL TOUR

• We use air-conditioned/air-cool luxury coaches (wherever applicable if combined with a group). However, sometimes due to extreme weather conditions the same may not seem to be very effective. The company will not be responsible for any defect in the Coach or in the Air-conditioner / air-cooler or for the behaviour of the Driver or the attendant (applicable for seat in coach as well as private vehicles).
• We have found it fair to operate daily seat rotation on board our coach (wherever applicable), so no seat numbers are allocated.
• The coaches may be equipped with an emergency washroom; however this facility is not to be used in lieu of the rest rooms at our frequent comfort stops.
• Any damages caused to the coach / private vehicle by you during your travel, shall be payable by you and the company will not be liable for the same.
• The drivers are bound by specific rules, like maximum driving hours within a day and during a week, rest period per day / week etc. Clients will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel, otherwise certain sightseeing schedules may be missed due to your actions/ delays and the same will be non-refundable.

FOR DOMESTIC TOUR

• We use Deluxe 2 X 2 Coaches or vehicles such as Tempo Traveller, Tata Winger, Chevrolet Tavera, Mahindra Scorpio, Toyota Qualis, Tata Sumo or similar as per the availability of vehicles and actual size of the group.
• Our tour manager / local representative will take reasonable care of your luggage but if you are carrying any high value items on the coach, we advise you not to leave them behind when you leave the coach. We will not be responsible or liable in case of theft or robbery of the said items from the coach.
• All baggage and personal effects are at all times and under all circumstances your responsibility. Any damages caused to the hotel rooms / coach during your stay, shall be payable by the Clients and the Company will not be liable for the same. The drivers of the vehicles are bound by specific rules like maximum driving hours within a day/during a week, rest period per day/week etc.
• Clients will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel. In case, any of the sightseeing schedules is missed due to delays caused by the client, the same will not be refunded to the client under any circumstances.
• Please note that AC will not work in Hills (while moving towards hills & during your tenure of the stay at hills) and no claims to this regard shall be entertained.
• Amusement park entry fee, Monument entry fee, Jeep safari in National park , Lake boat ride fees or any other rides are not include in our package cost.
• Buffet Breakfast / Dinner depends upon the total number of rooms occupied . if there few rooms occupied hotel may offer Ala-cart on fixed menu basis.
• SVR will not be responsible for any change in traffic directions due to snow landscape, Security reasons , Strikes or by any natural uncertainty etc
• Price inclusions will be as per the inclusions of the package . Not as per the itinerary
• House Boats Don't Provide Buffet Breakfast / Dinner . Limited Ala-cart breakfast / Dinner is provided in Houseboats
• Transport should be allotted on SIC(seat in coach)/disposal/point to point basis based on the destinations.
• Different destinations have different transportation systems and policies, we follow the same.
• Air conditioned vehicles are provided in some destinations and Non air-conditioned vehicles are provided in some other destinations. Details are mentioned in the column of all packages.

ACCOMMODATION FOR CHILD BELOW 12 YEARS OF AGE

• It is expressed and given to understand that a child below 12 years of age who is booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances.
• In case the client makes any changes in their rooming while on the tour, the company shall not make any refunds or pay any compensation to them. In case the Client decides to make any change in the rooming while on the tour subject to availability, then they shall be bound to pay additional charge directly to the hotel.

VISA CONDITIONS

• All the clients travelling on a Flight Raja Travels Pvt Ltd. (svrtravelsindia.com) Holiday tour must be in possession of a valid visa. However kindly note that it is entirely at the discretion of the concerned Consulate / Authorities to grant / reject visa even after submitting all relevant documents and the company will not be held responsible for the same.
• The company shall not be liable for such cases or has any influence on the consulate/embassy's decision for grant of visa's. The role of the company is only to provide necessary guidance to the client for the purpose of applying for VISA. The company will not be responsible for non-issuance of visa for whatsoever reasons.
• It is a possibility that the consulate may ask the passengers to appear for a personal interview. This is at the sole discretion of the Consulate / Authorities. Any expense incurred by the applicant during travel for such visa purposes shall be paid by the passenger/ client. If the required documents are not submitted by the client, the issuance of visa will further be delayed/rejected, and the client will not svrtravelsindia.com liable for the same.
• Client should adhere to all the norms and conditions laid by the consulate/embassy. Upon rejection of visa, if the client wishes to reapply for the visa, he/she is liable to pay again the requisite fee to the consulate and he/she will not claim from svrtravelsindia.com.

PAYMENT AND CANCELLATION TERMS FOR FOREX COMPONENT (FX)

• The card that swiped for payment of the tour's foreign exchange should be in the name of the cardholder himself/herself. Another person's card cannot be used for payment of the tour package except in the case of below mentioned exceptions.

Exceptions:

1. If husband, wife and children are travelling together as a family, husband's card is acceptable.
2. In case of immediate family/ blood relations, e.g. father can pay for the children, mother can pay for the children. However, the person paying/cardholder should also be among the travelers.

• The FX payment is a part of BTQ of the passenger.
• For packages with FX (Foreign Exchange) component only, initial deposit amount collected in INR for booking, shall be adjusted towards the balance FX component at the time of final FX payment.
• The ROE(Rate of Exchange) for the entire FX component of the tour, shall be considered as per the prevailing ROE on the day final payment is being made.

DATE CHANGE FOR A TOUR

• A transfer from one tour to another, prior to the departure of the originally booked tour will be treated as a cancellation on that tour, thereby attracting the cancellation charges as stated hereunder and a fresh booking on another tour.

CANCELLATION'S

• Any cancellation of tour / services booked will attract cancellation charges as specified by the company. If you book a third party product or service, the Terms and Conditions and cancellation policy of such third party would be applicable in addition to the Company's Terms and Conditions. Any cancellation of tour / services has to be in writing clearly stating the reasons for cancellation.
• The company reserves the right to cancel any Tour prior to the departure, without assigning any reason. In such an event, all monies paid by you will be fully refunded forthwith in Indian Rupees currency only, but no compensation will be payable for such cancellation.
• In case of cruises, 100% of the cruise cost paid will be forfeited in case of any cancellations, irrespective of time of cancellation. The company cannot assume responsibility for any additional cost or any fees relating to the issuance and / or cancellation of air tickets or other arrangements not done through the company. The company reserves the right to forfeit the booking deposit in case of any cancellations. However, passengers whose visas are not granted by the consulates must intimate us at-least 45 days in advance of the date of commencement/departure of the tour, at which time the company will deduct INR 3,000/- per person towards Guidance Charges over & above any other actual expenses, if any, incurred and refund the balance amount. However if such intimation is received after the said period of 45 days prior to the date of commencement/ departure of the tour, the cancellation charges will be applicable dependant on the actual date of cancellation.
• The following cancellation charges shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer on account of cancellation and not to be considered as a penalty. You understand that these damages are called liquidated damages in legal language, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of actual damages.

A.Cancellation Charges for International Tours

Asia, Middle East and Islands

When a Cancellation is made	Cancellation Charges per person
Prior to 31 days from date of departure	Non-Refundable booking amount 25% of the tour cost
Between 30 to 21 days from date of departure	50% cancellation of the tour cost
Between 20 - 11 days from date of departure	75% of the holiday cost
Between 10 days or below from date of departure	100% of the holiday cost

Europe, USA and rest of the world

When a Cancellation is made	Cancellation Charges per person
Prior to 49 days from date of departure	30% of the tour cost
Between 48 - 31 days from date of departure	70% of the land component
Between 30 days or less	100% of the holiday cost

Note:

1. The above is a general cancellation policy and the same is subject to change depending on the travel date, the destination, the package and the services booked and paid for.
2. For Dynamic properties / Customized packages and Reconfirmed Bookings, the above Cancellation may not be applicable and could vary.

B.Cancellation charges for Domestic FIT tours

• Initial non-refundable Booking Deposit 25% tour cost per person
• Full payment has to be paid at least 30 days prior to departure.
• For bookings less than 30 days prior to date of departure, full money is to be paid at the time of booking.
• Tickets & Tour Documents would be issued 4 days prior to date of departure.

Cancellation/Amendments:

Please note Cancellation / Amendment request needs to reach us in writing. Any amendment received after booking will be treated as cancellation. The Cancellation policy is as follows:

Cancellation / Amendment notice received	Cancellation Charges per person
Up to 30 days prior to date of departure	Initial deposit amount 25% of the tour cost (Non Refundable) pp
Between 22 days to 29 days prior to departure	50% of tour cost ( We need 50% payment as well)
Between 16 days to 21 days prior to departure	75% of tour cost
Less than 15 days prior to departure	100% of tour cost

Note:

1. The above is a general cancellation policy and the same is subject to change depending on the travel date, the destination, the package and the services booked and paid for.
2. For Dynamic properties / Customized packages / Peak season, Trade fairs / Special Events/ Black out dates as per the regions/ Non-refundable quotes and Reconfirmed Bookings, the above Cancellation may not be applicable and could vary, the same will be advised at the time of booking.

BOOKING & PAYMENT CONDITIONS

• Tour prices mentioned online. An initial deposit of 25% per person for all tour packages. This initial deposit amount is non refundable or non transferable in the event of cancellation / change of travel date of tour by the Clients.
• The Client must pay the balance amount 30 days prior to the date of departure of the Tour. If client fails to pay the balance amount within stipulated time then the booking shall be deemed to be the cancelled and entire initial deposit will be forfeited and the passenger shall not be entitled to the refund of the same.
• All cheques / demand drafts to be payable in the name of SVR HOLIDAYS'. On payment of the deposit amount you will be given an official receipt from svrtravelsindia.com You can also book the tour through our Preferred Sales Agent OR Travel Agent.
• The EMI options, if applicable, will be only available for the payment done online during the package booking. EMI option is not available for any payment done after the online booking of the package
• All payments towards the tour cost must be made by the client to the company in accordance with the procedure and time frame mentioned herein below.
• Payments made towards the foreign exchange component of your tour will be calculated as per the ROE (rate of exchange) of that given day.

A.Payment terms for Domestic holidays

Payment Procedure for Domestic Holidays	Charges
Up to 35 days prior to date of departure	Initial deposit amount - 25% of the tour cost (Non Refundable) pp
Between 34 days to 30 days prior to departure	50% of tour cost ( We need 50% payment as well)
Between 29 days to 22 days prior to departure	75% of tour cost
Less than 21 days prior to departure	100% of tour cost

For International holidays

Asia, Middle East and Islands

Payment Procedure Minimum Per Person Payment to be made by the client	Charges
At the time of booking or 35 days of departure date	25% per person* (nonrefundable)
Within 34 to 24 days prior to the departure of the Tour	60% of total tour cost
Within 23 to 15 days prior to departure of the Tour	80% of the total Tour Cost
Within 14 days prior to departure of the Tour	100% of the total Tour Cost

Europe, USA and rest of the world

Payment Procedure Minimum Per Person Payment to be made by the client	Charges
At the time of booking 60 days prior to the departure of the Tour	35% of the tour cost* (non refundable)
Within 59 to 35 days prior to the departure of the Tour	75% of total tour cost
Within 34 days prior to departure of the Tour	100% of the total Tour Cost

For cruises and 3rd party products the payment policy would be as per their respective company policy terms and SVR HOLIDAYS would levy a management fee of INR 1000 per person.

For Air tickets being issued / blocked on time limit: Full INR component will be collected before issuance, else price will be subject to change.
*Initial Booking deposit will be collected as per the amount mentioned or the Package Price which ever is lower.
Full payment must be made in accordance with the procedure stated above. In case of non-compliance thereto by the client, the company reserves a right to cancel the tour/booking of the client with subsequent loss of deposit and apply and recover the cancellation charges as mentioned herein.

REFUNDS

The company reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a Tour. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, airlines, coach operators, railway etc. and the decision of the company on the quantum of refund shall be final.

Refunds (If any) for amendments and / or cancellations will be paid directly to you for bookings made directly with the company's office. For bookings routed through our(Point of Sale) SVR HOLIDYAS Sales Agents, the refunds will be routed through them. It would take at least 30 working days to process refunds. There is no refunds payable for any unutilized or partially utilized services (e.g. Airline tickets, Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc.) The refund for the foreign exchange component of the tour will be refunded in INR only and will be at the prevailing day's rate of exchanges of the company. Third Party refund i.e. airlines, cruise, overseas suppliers could take between "30 to 90 working days", provided relevant supporting's are provided to the Company. There will be no refunds in case of visa rejections.

B.Payment terms for Domestic Tours

PROCESSING OF REFUNDS

Refunds (If any) for amendments and/or cancellations will be paid directly to the Client for booking made directly with the Company by way of Demand draft/Crossed cheque/ Cash at the discretion of the Company. For Bookings routed through our Travel agent, the refunds will be routed through them. It would atleast take 30 days to process refunds. There is no refund payable for any unutilized services (e.g. Meals, Entrance Fees, Optional Tours, Hotels, and Sightseeing etc.) for any reason whatsoever.

SCOPE OF ACTIVITY

• We are travel agents and holiday organizers only. The role of the company is that of an agent of the client to secure proper services for the tour from the independent contractors and service providers such as the airlines, shipping company, hotels, Coach, railway, etc. We do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, railway, hotel, transport or any other facility or service mentioned.
• We take care in selecting all the ingredients in your holiday; but because we only select them and have no control in operating them, we cannot be responsible for any injury, death, loss or damage, which is caused by the act or default or omission of the management or employees of any hoteliers, airlines, shipping company, coach owner / coach operator, railway who are the company's independent contractors arising outside our normal selection process.

PRIVACY OF INFORMATION

• We treat all the information furnished by you as confidential and will share only the necessary information with airline, hotels and other service providers who will provide the services to you during your tour.
• However we may be constrained to disclose the information furnished by you, if such disclosure is required by the law or by an order of a court or the rules, regulations or enquiry by any government / statutory agency having regulatory authority over the Company.

CONDITIONS OF PASSAGE

• These conditions are applicable to every Client of the Company, who books a package Tour or any Special Tour or travel arrangement. In the event of a Client booking through us a Tour and/or Tour Arrangement of any other Tour Operators like Cruise, third party fixed departure and so on. The "Terms and Conditions" specified by such Tour Operator, including their payment schedule, cancellation, refund etc. shall be applicable, in addition to our "Terms and Conditions" while determining the contractual relation between the Client, the Tour Operator and us.

HEALTH AND INSURANCE

• It shall be the duty of the Client to inform the Company in case the Client has any medical condition that may affect his ability to enjoy and pursue fully the Tour Arrangements and wherein the interest of the Group or any member thereof is prejudicially affected. Pace of certain tours might not be suitable to individuals. Hence we suggest that individuals may choose tours as per their health conditions.
• The Company reserves the right to ask the Client to provide written certification of his medical fitness before departure. In the event that a medical condition has not been disclosed the Company will not be liable to provide any assistance or money back.
• It is necessary for the client to obtain a valid travel/health insurance prior to the commencement of the tour and the company will not be responsible for the same. Settlement of the claims will be entirely at the discretion of the insurance company.
• Insurance wherever included is NOT VALID for Senior citizens. The cost for Insurance for Senior Citizen will be higher and passengers are requested to check the exact insurance cost at the time of making the booking.

COMMUNICATION

• Any communication directed at the address or made through/on the contact details such as e-mail id, cell phone/telephone no./fax no. of the Client as disclosed in the "Booking reference order (FMN)" or made to the travel agent through whom the client has made the bookings with the company shall be deemed to have been communicated to and received by the Client. The Company shall not be responsible for any error on part of mode of communication or the Travel Agent in this regard.

CONDITIONS OF TRAVEL:

a)The rates are valid for minimum 02 adults travelling together at all times.
b) The Client will have to strictly follow the Tour Program and return to India as per the tour itinerary. There shall be no refund, if the client fails to join the group at the commencement of the tour, or joins the group later or leaves the group before culmination of the tour. It shall be noted that for all purposes, it shall be the responsibility of the Client to reach the place of commencement of the Tour and register with the representative of the company at the appointed place, date and time.
c) In case if a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of passport or any travel documents, no claim shall be entertained for refund of unutilized services.
d) Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as "no show" on the tour and 100% cancellation charges will be levied.
e) If a client avails the air tickets (cost of which is included in the main tour cost) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets, it shall be treated as "no show" and there will be no refund whatsoever for the unutilized main tour services.
f) The Company, reserves the right to withdraw tour membership from anyone whose behaviour is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and the Company shall be under no liability to any such person. It is hereby declared that the immunities provided under this contract shall be available to the Company's Managers, including Tour Managers, Employees, Servants and Agents but not to the Independent Contractors selected by the Company
g) Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of the Company arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever.
h) The prices displayed have been calculated at the rate prevailing at the time of product development. The Company reserves the right to amend the prices in case of currency fluctuations, changes in the various gross rates of exchange, and/or fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the Departure by the Client. Any Visa cost fluctuations will have to be borne by the passenger.
i) In case of publication of any travel scheme offering any discount or benefit by the Company, it shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance of the contrary is published.
j) Initial deposit just ensures only registration/participation on the tour but does not entitle any services like Tickets, Visas, and Hotel Accommodation until full payment has been received.
k) We cannot endow with individual aid to any of the tour member for walking, dinning, getting on & off from any of the transport vehicle or other personal needs. So it is indispensable that a qualified companion must accompany such traveler who needs such assistance. In the absence thereof, such traveller will be joining the tour on his own risk and consequences.
l) The client/Traveler must be of Indian Nationality and must have an Indian passport and his/her passport must be valid for at least 6 months subsequent to the scheduled date of return of the holiday (9 months in case of Malaysia and any other destination as informed from time to time by the Immigration Authorities)
m) Company solely reserves the right to publish group photographs of the passengers taken during the tour.
n) Distance, temperature & pre/post tour accommodation prices mentioned are approximate & are subject to change.
o) Photo of meals & sightseeing shown are only for reference & may change from actual meals served/ sights.
p) In case company offers any adventures activities then it is significant to note that all the passengers should enjoy such activity/ ride at their own risk as such kind of adventure might be risky at times especially for heart patients, expecting women, people with Blood Pressure etc.
q) In certain cases, the tour will be operated subject to a minimum number of passengers booking for the same. The services of a Tour Manager may be available in case of certain packages. In cases where the minimum passenger criteria is not fulfilled, you will be given an option of travelling on another day
r) We highly recommend a Travel Insurance to be purchased.

LIMITATION OF LIABILITY

• Notwithstanding anything else to the contrary contained elsewhere herein or otherwise, the Company's/SVR HOLIDAYS indemnity or other monetary obligations hereunder shall be limited and restricted to a maximum amount paid by the client for the tour package opted for by them.
• Notwithstanding any other clause in this agreement to the contrary the company shall be responsible to the other party for consequential damages or indirect losses of any kind arising out of this agreement.

FORCE MAJEURE

The Company shall be excused from the performance or punctual performance of any of terms and conditions/services/tour or part thereof as above, if the performance thereof is prevented or delayed by any cause beyond the reasonable control of the company, which shall include acts of God, riots, wars, accidents, embargo, terror attacks, coup strike, natural calamities or requisition (acts of government), or delays/negligence/carelessness in the performance of the independent contractors caused by any such circumstances as referred herein. Any additional cost incurred by the Company, for the services provided to the Client, during the Force Majeure event, shall be paid by the Client.

 

JURISDICTION AND GOVERNING LAWS

For all complaints, suits, claims or disputes of whatsoever nature relating to any products including tours by the Company and third party products and tours, the courts and tribunals in Hyderabad, India alone shall have exclusive jurisdiction. All tours are subject to laws, rules of RBI / Govt. of India Upon agreed with the booking conditions,the above-mentioned terms & conditions shall be binding on both the Company and the Client and shall become the only basis of relations between the parties and all previous communication in whatsoever form or mode whether oral or otherwise, with respect to any terms & conditions of the tour and services shall stand cancelled / revoked / terminated.

OTHER TERMS

1) The Client agrees and acknowledges that they consent to participate in the excursion activities (boat rides, ferry rides, snorkeling etc. which is included in the tour) without any obligation from the Company. Client confirms that he/she is medically fit to participate in all activities involved in excursion activities & fully accept my personal responsibility of my safety. THE COMPANY shall not be liable for any physical injury or loss of life caused to the Client due to such participation. There is no Contract between the Company and the Client until the company has received the initial deposit as defined.

2) The company has the right at any time and for any reason:

• To terminate this contract after acceptance of deposit but prior to the Commencement of Tour without assigning any reason whatsoever. In the event, the company terminates this contract, the company shall refund the amount paid by the client without payment of any interest.

3) No person other than the company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition in this agreement.

4) In the event of the company exercising its rights to amend or alter any of the services as mentioned in the itinerary, after such tour or holiday has been booked, the client shall have the right:

a) To continue with the tour or holiday as amended or altered or,
b) To accept any alternative tour or holiday which the company may offer.

In either of these above cases, the client shall not be entitled to, or the company shall not be liable to the client for any damage, additional expense, consequential loss suffered by him or to pay any amount as refund.

c) To cancel the tour, in which event the cancellation charges as stated herein shall apply and the client will be liable to pay to the company such charges.

5) The company shall in no circumstances whatsoever be liable to the client for :

a) Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage or any misadventure howsoever caused.
b) Any act, omission, default of Independent Contractor or other person or be any servant or agent, employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facilities or service for the client or for any person travelling with him howsoever caused.
c) The temporary or permanent loss of or damage to baggage or personal effects howsoever caused. In this condition the expression "Howsoever caused" includes negligence on the part of any person.

6) a) If the client has any complaint in respect of the services provided by any of the Independent Contractors, the client shall immediately notify the same in writing to the Independent Contractor and a copy there of should be handed over to the Tour Manager (if applicable) of the company in order to enable the company to take up the matter with the Independent Contractor so that in future other clients do not face the same difficulty.
b) Any claim or complaint by the client must be notified to the company in writing within 7 days of the end of this holiday tour. No claim notified to this company beyond this period will be entertained and the company shall incur no liability whatsoever in respect thereof.

7) The tour is subject to RBI / GOI rules & regulations. Part of the tour cost will be paid in EURO/USD/AUD out of your BTQ.

8) In case of any dispute, decision of Flight Raja Travels Pvt Ltd will be final and binding.

9)Upon agreed with the booking condition, the terms and conditions shall be binding on both the company the client and shall become the only basis of relations between the parties and all previous communications in whatsoever form or mode, whether oral or otherwise, with respect to any term or conditions of the tour and services shall stand cancelled /revoked/terminated. On behalf of the persons named in the booking conditions, I have read and understood the terms and conditions as mentioned here in above and as mentioned in the booking terms & condtions

PROMOTIONAL OFFER TERMS & CONDITIONS

• Usage of Promo Code will result in discount as stated in offer only.
• Promo Code offer will be applicable for stated packages bookable online on svrtravelsindia.com only.
• There may be minimum passenger requirement per booking for availing discounts through Promo code. Please read the offer communication clearly.
• Promo code offer will be valid for payment options as stated in the offer.
• svr holidays reserves the right to change/amend/ discontinue this promo code offer anytime without prior intimation.
• For any query on offer you may write us on Holidays email id and call center number
• There may be a maximum booking criteria per promo code for an email id which is generally once. Please read the offer communication clearly before proceeding.

Declaration by the Client:

I We have read and accepted the above-mentioned terms & conditions on behalf of the person(s) whose name appears in Booking Reference or email confirmation and I am /we are aware that I / we shall be abide by the same. I /We have also read the booking terms & conditions / tour itinerary and notes there-in along with the Tips for Smooth Travel' and I accept the same. I /We have been given the copies of all the above-mentioned documents.

The above conditions has been agreed upon by the client and those who have booked through our Agents and will adhere to the same.